Can We Help?

Welcome to EBIG’s contact page! Here we are happy to contact you and answer to any of your questions.

The most common questions are covered in our FAQ below. If you have any specific questions, please feel free to fill in this form or email our customer service team.

Additionally, we offer one-to-one personalized Bazi & Astrology Counseling service, please feel to contact us if you’re interested.

Our average response time is one business day.

Email

ebigjewel@gmail.com

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FAQ

If you have any other questions or need further assistance, please feel free to contact our customer service team. 

Browse our website, select the jewelry you like, add it to your cart, and complete the checkout process.

Some bracelets can be adjusted, depending on the style. Please check the product description or contact customer service for information on size adjustments.

We’ve prepared detailed guidance of maintenance under each product decryption.

If any further questions, please feel free to contact us directly by email or WhatsApp.

If any special request, please feel free to contact us and we’ll give you clear suggestions accordingly.

We’re offering the products shown on our website for the moment. If any special request, pleases feel free to contact us directly by email or WhatsApp.

Yes, we offer free worldwide shipping services.

Each piece of jewelry are super carefully packaged before shipping to you, and we’ll make short film to you for your confirmation before shipping too. Considering its fragility during long-term transportation, only if there’s fundamental quality issue, we don’t accept return or exchange.

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